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Terms and conditions

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Terms and conditions 2020-03-26T14:37:54+02:00

Dispatch Time

Shipments

Shipping fees are different for each country.

Our shipment costs and delivery time are:

Spain

Standard shipping (2-3 working days) 7 €

Express shipping (24h) 12 €

Free shipping from 150 €

European Union

Standard shipping (3-4 working days) 10 €

Express shipping (24h) 19 €

Free shipping from 150 €

International

Standard shipping (4-7 working days) 50€

Returns and Exchanges

Returns are admitted for size changes. In this case Monge Shoes will be in charge of the shipment expenses.

Returns and cancelations are not admitted, except for manufacture and quality problems.

You have a period of 14 days from the date of receipt to return or exchange the item.

The product must not have been used and must be returned in the condition in which it was sent, and in the original packaging.

Returns and exchanges must be made through our offices:

Monge Estudio, Att. Costumer Service.

C / Colom, 8 (Local). 07001 Palma de Mallorca, Islas Baleares. SPAIN.

Refunds will be similar to the method of payment chosen by the customer to place their order.

Cash on delivery returns will not be accepted under any circumstances.

If you have any queries, doubts, claims or suggestions about your order or purchasing via the Internet, you may send us an e-mail to: info@mongestudio.con or by telephone: (+34) 971 71 99 65.

Purchase conditions

Payment and security

Monge Estudio will only accept payments made by using credit or debit cards as shown on the payment page, PayPal and Banc Transfer. No other form of payment other than those mentioned before will be accepted.

Monge Estudio will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.

Monge Estudio reserves the right to withhold any order for security reasons. Customers affected will be notified. We also reserve the right to cancel an order if we cannot verify the shipment and/or billing details, but we shall notify you if this happens.

Content

This website (www.mongestudio.com) is owned by Monge Estudio and hereinafter “we”, “our”, “us”.

Please read these Terms and Conditions carefully before placing any orders on this website. By accessing and using this website you agree to these Terms and Conditions.

If you are under 18, you must inform your parent or guardian about these Terms and Conditions and the Privacy Policy and they must signify their acceptance of these before you register to use this website.

Intellectual Property Rights

All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of Monge Estudio or its associated companies.

Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content.

Liability Limits

In no event shall Monge Estudio be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

We may include hyperlinks on this website to other websites or resources operated by third. Monge Estudio is not responsible for the content or accuracy of any off-site pages

Compensation

At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms and Conditions by you including the use by any other person accessing this website using your account as a result of your action or inaction.

Registration

When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. You may also want to review our Privacy Policy.

Privacy Policy

Identity of the Processing Controller

Owner:

Pedro Monge Alvarez

Address:

C/ Samaritana, 3. Entresuelo Izquierda. 07001 Palma de Mallorca – Spain

Spanish TAX ID: 16809509M
Web site:

www.mongestudio.com

Email LOPD

info@mongestudio.com

Pursuant to the Organic Law on the protection of data of a personal nature, and all other relevant applicable legislation currently in force, Users are hereby informed that whenever applicable, the personal details they provide shall be stored on an automated file that shall be used solely for the purposes described in the corresponding form or agreement.

 Marketing and commercial mailings

If you have subscribed to a newsletter or sales or promotional information service offered by Monge Shoes, we hereby inform you that Monge Shoes shall use the data solely to keep you up-to-date with their activities and enable you to benefit from our promotions.

You are likewise informed that we may keep you informed of our activities via any of the means you have provided us with, including email, SMS or any other similar means of communication. You may unsubscribe from this service at any time.

You are informed that the legal grounds for the lawfulness of processing data for this purpose are none other than the legitimate interests of Monge Shoes. We also inform you that you may oppose the processing of your data for the purposes referred to above at any time by sending an email to info@mongestudio.com. You are likewise informed that Monge Shoes shall conserve your details for the duration of its business or contractual relationship with you, until such a time that you inform Monge Shoes that you no longer wish to receive commercial information.

In-store data collection

If you have purchased items in a Monge Shoes physical store or in a store with which Monge Shoes has formalised some form of agreement, you may have been asked to provide your email address. Monge Shoes will use your email address in order to send you an e-receipt, process the item guarantee, keep you up-to-date with Monge Shoes’s activities and enable you to take advantage of our promotions. You are informed that the legal grounds for the lawfulness of processing data for these purposes are compliance with the business or contractual relationship established with you and the consent provided, as and when appropriate, as well as the legitimate interests of Monge Shoes. We also inform you that you may oppose the processing of your data in order to send information of interest to you by sending an email to info@mongestudio.com.

You are informed that Monge Shoes shall conserve your details for the duration of its business or contractual relationship established with you, and may also conserve your details once the contractual relationship has ended to provide them to the corresponding organisation, should it prove necessary in order to comply with the provisions stipulated by law.

Registration form and details for sending e-shop purchases  

If you have registered as a customer or placed an order with Monge Shoes, you are hereby informed that Monge Shoes shall use your data solely to maintain your registration on our website, provide you with order tracking details, deliver your order, keep you up-to-date with Monge Shoes activity and enable you to take advantage of our promotions. You are informed that the legal grounds for the lawfulness of processing data for these purposes is the consent of the interested parties. We also inform you that you may oppose the processing of your data in order to send information of interest to you sending an email to info@mongestudio.com.

You are informed that Monge Shoes shall conserve your details for the duration of its business or contractual relationship with you, and may also conserve your details once the contractual relationship has ended to provide them to the corresponding organisation, should it prove necessary in order to comply with the provisions stipulated by law.

The personal details you provide us with may be disclosed to credit reference or fraud prevention agencies, which may keep records of this information.

Data corresponding to contacts obtained via the contact form  

Monge Shoes shall use your personal details, provided by means of the form included to this effect, to answer the queries posed on the aforementioned form, in accordance with the consent provided on the form. These details shall not be transferred to any third parties, should the query require this action. Likewise, you are hereby informed that your personal details regarding the query shall be stored on Monge Shoes files for a period of one year.

Data corresponding to legal entities and self-employed customers and suppliers 

If you have provided your details as the contact for a business customer or supplier or as a self-employed person, either as a customer or supplier for Monge Shoes, you are hereby informed that Monge Shoes shall use the data solely in order to maintain the contractual relationship and shall not transfer them to third parties, other than Monge Shoes, if necessary for the provision of the service, and exclusively for that purpose. The data provided shall be conserved for the duration of the contractual relationship or for the number of years necessary in order to ensure compliance with all legal obligations. You are also informed that you may oppose the processing of your data for the purposes of sending information of interest by sending an email to info@mongestudio.com. 

Claims and complaints

If, for any reason, you have made a claim or complaint to Monge Shoes, you are hereby informed that Monge Shoes shall use the details solely to resolve your claim or complaint. The legal grounds is the contractual relationship entered into by you. Monge Shoes shall not transfer said details to third parties, and only if so required by the nature of your claim or complaint and exclusively for that purpose. The data provided shall be conserved for the number of years necessary in order to ensure compliance with all legal obligations, until such as time that the object of your claim or complaint has expired.

Exercise of rights common to all personal details   

You are entitled to receive confirmation as to whether Monge Shoes is processing your personal details. You also have the right to access, rectification, erasure, opposition, restriction of processing and portability of your personal details, as well as to revoke your consent. These rights may be exercised by writing to Monge Shoes c/Colom 8, 07001, Palma de Mallorca, Spain, or by sending an email to info@mongestudio.com

Should you wish to unsubscribe to Monge Shoes newsletters or other promotions and offers, you should preferably process this request via email to info@mongestudio.com

Obligation of secrecy regarding the processing of your details   

The persons involved in the processing of details corresponding to natural persons and that have direct or indirect access to their files, shall at all times abide by the obligation to keep secret the personal details they have knowledge of during the course of their activity. The Obligation of Secrecy is mandatory for Monge Shoes, the members of its executive and management bodies, the persons hired under the terms and conditions of Employment Law and professionals that provide services contracted under the provisions of Business Law. It is also an obligation for goods and service suppliers and their employees, processing controllers and their employees, any entities subcontracted by the processing controllers and their employees. The obligation of secrecy remains in force following the termination of the employment or business relationship entered into with Monge Shoes, the data controller, as well as following termination of all employment contracts and business agreements, etc. that bind employees and/or professionals to the data controller and the suppliers that provide Monge Shoes with goods or services.

We do not sell, trade or transfer in any manner whatsoever your personal details to third parties without providing you with prior notification, pursuant to the data protection legislation currently in force. All members of Monge Shoes appreciate the need to ensure the privacy and protection of your personal details and apply similar privacy policies. Your data may be transferred to partners hosting websites and third parties that collaborate with us on the design and use of the website, the provision of services or the analysis of the data collected.

These third parties shall use the data solely to carry out the tasks referred to above, and shall be required to maintain the confidentiality of this information. Apart from these cases, we shall only disclose your details if the Law requires us to do so.

Minors’ details

Pursuant to Spanish legislation, the services provided by the Monge Shoes target persons of legal age. Monge Shoes assumes that the natural persons that provide their details via any of the various channels (electronic, website, etc.) comply with this requirement.

Monge Shoes address parents in order to make them aware that their children may visit our website. In this sense, we urge them to ensure that their children request parental authorisation in the event that any website should request information and/or details of any nature.

Due to our concern for minors’ security, any attempts they make to send their registration shall be rejected and we shall inform them that we do not accept registration requests from minors. We therefore advise parents and guardians of minors to regularly monitor and check children’s use of email and other online activities.

General terms and conditions of contract

If you have made any purchases, you may access our General Terms and Condition of Contract at the following link:

https://www.mongestudio.com/en/terms-and-conditions/

Website / webpage recommendations

Monge Shoes recommends and creates links to websites and webpages when it considers them to be of interest to users. Monge Shoes has no obligation to supervise the websites /webpages it recommends or creates links to. Said websites and webpages have been created by natural persons, legal entities or entities without legal personality that are unconnected to Monge Shoes, which does not intervene in their management, finance them, adopt decisions regarding the contents thereof, manage or participate in the services provided by the linked or recommended websites/webpages. Monge Shoes shall erase any links and shall refrain from recommending websites/ webpages when it has irrefutable proof that they and/or the services they provide are unlawful or harm the rights of third parties that may be entitled to compensation.

Use of cookies

During your visit to the website, Monge Shoes may collect information using cookies. A cookie is a small text file that a server can place on users’ computer hard disk. It contains information about users’ website visits. Cookies can be used to compile specific information during their visit to the website. This information can help Monge Shoes to ensure that the website and the services are as closely adapted as possible to its users’ needs and preferences.

Furthermore, when you visit our website, we collect details known as ‘clickstream data’ (browser address, domain name, etc.). This information, together with the details you have provided, enables us to enhance the personalisation of your visits.

Data security

Monge Shoes has applied the security measures required by personal data protection regulations in its work centres, premises, systems and communications infrastructures, etc. It has also adopted logical, physical, organisation and contractual measures, etc. to prevent the unauthorised access to data by third parties, as well as their destruction, modification, reproduction, dissemination, transfer or reuse.

Notwithstanding the above, providing personal information online always implies the risk that third parties, which we are unable to control, may intercept and use this information. Although Monge Shoes makes all reasonable efforts to protect your privacy and personal details, we are unable to guarantee the security of the information you disclose online under your responsibility.

 Validity and modification of the privacy policy

Monge Shoes Privacy Policy is in force as of the date it is published on the corresponding website; users may save and/or reproduce it. Monge Shoes is authorised to modify its Policy Privacy, duly informing Users to this effect.